Improving Customers Service With An “Old Fashion” Phone Call
Wednesday, June 9th, 2010Pretty much everything is automated these days right? The ATM, bill payment services; even the library has an automated calling program to tell us our books are in. So many customers have become used to the lack of personal attention. I have noticed it and quite frankly, I don’t like it. I can not imagine I am the only one! That being said, we have made the decision in our companies to personalize our services. We take the time to contact our customers with a personal telephone call. The response has been amazing! Here are some reasons to make a personal phone call:
Welcome customers to your company, service, etc.
Thank them for their business
Answer questions, re-qualify.
Invite them into the store to take advantage of a special VIP sale or coupon.
Re-commitment
A company who takes the time to make a personal telephone call to its customers builds loyalty. When your customers have spoken to you personally (or even your employees and staff) they begin to feel a connection to you. They begin to feel like they know you and maybe even feel like your friend. Just think about it Don’t you enjoy seeing your friends? Don’t you look forward to getting together with them to catch up? Don’t you want your customers to feel the same way about you? If they look forward to the next time they come into your store, they will come in more frequently. The more often they visit your store, the more you will begin to see your sales numbers rise.
You can do so many things with a personalize phone call. I love to use it and it is one of my favorite tools in gaining loyalty and building my businesses. Customers appreciate it and in turn stay loyal to my stores and spend more money with us. That makes the time spent well worth the effort! Increased loyalty and more money to the bottom line and my pocket spell success in my book!
Currently I own a Dry Cleaning Business with my Husband. The business has been a huge blessing for our family. We are often asked how we got started in this business. If you are interested in learning more about our story and or how you can get started with your own Dry Cleaning Delivery Business check out our 3 free videos on how to start and grow a dry cleaning business
categories: Customer Service,Home Based Business,communications,small business,Marketing,Business,Entrepreneurs,sales,advertising,Business and Finance
